Your franchise operations manual is your central nervous system of the franchise organization. The operations manual needs to describe the business, document processes and accurately describe the functionality of the day to day business.
Franchise operations manuals should be used to train, teach and guide a franchisee through all aspects of the business. They should have a flow and readability that invites the franchisee to learn more and access more about the business.
Franchise operations manuals should also be clear, to the point legal documents that define the working relationship between franchisor and franchisee and clearly document the separation of legal entities.